1. Shipping Information
We are committed to delivering your order accurately, in good condition, and always on time. Please review our shipping and delivery policy to understand how your orders will be processed and shipped.
2. Shipping Locations
We currently ship to addresses within India only.
3. Shipping Methods and Delivery Times
– Standard Shipping: Delivered within 5-7 business days.
– Expedited Shipping: Delivered within 2-3 business days.
– Overnight Shipping: Delivered the next business day for orders placed before 24 hrs.
– Delivery Partner: Delhivery & ShipRocket.
Note: Delivery times may vary based on your location and the availability of products.
4. Shipping Charges
Shipping charges are calculated based on the weight, dimensions, and destination of the package. The total shipping cost will be displayed at checkout before you complete your purchase.
5. Order Processing
Orders are processed and shipped on business days only (Monday through Friday, excluding holidays). Orders placed on weekends and holidays will be processed on the next business day.
6. Tracking Your Order
Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order on the carrier’s website.
7. Delivery Issues
– Undeliverable Packages: If a package is returned to us as undeliverable, we will notify you and issue a refund for the order, excluding shipping charges.
– Lost or Damaged Packages: If your package is lost or damaged in transit, please contact our customer service team within 10 days of the estimated delivery date for assistance.
8. International Shipping
International orders may be subject to customs duties, taxes, and import fees. These charges are the responsibility of the recipient. Please check with your local customs office for more information.
9. Incorrect Address
Please ensure that your shipping address is correct. We are not responsible for orders delivered to incorrect addresses provided by the customer. Additional shipping charges may apply for reshipment to the correct address.
10. Customer Support
For any questions or concerns regarding shipping and delivery, please contact our customer support team at support@sevenheavenagro.com or +91-84020-07011.
11. Changes to This Policy
We reserve the right to update or modify this Shipping and Delivery Policy at any time. Changes will be effective immediately upon posting to our website.
12. Contact Us
If you have any questions about our shipping and delivery policy, please contact us.